Question

It looks like I'll be flying on IcelandAir in a couple of weeks and was looking for feedback on them as an Airline.

Seattle to Manchester, UK

Post Trip Review
I've recently completed a trip from Seattle to Manchester and had some major issues to start the trip. Apparently the wing was about to fall off the plane (maybe just a slat, but nothing wrong with a little dramatization) so we were delayed about 5 hours in Seattle. The delay caused us to miss our connecting flight to Manchester from Iceland, but the IcelandAir staff did a fantastic job in trying to reroute all of the passengers. I was traveling with a few other folks from work and we were all put on a flight to London which kept us on the ground in Iceland for about 4 hours. Since the flight to London was later in the day, we were put up in a hotel in London and booked on a 6AM flight to Manchester.

The return trip was just fine.

Overall, the staff on the ground in Seattle was fantastic. This was the first time they've had a flight delayed in Seattle since the route began back in June and they did an amazing job in giving timely updates on the delay, getting folks dinner vouchers, and overall treated folks very fair. The connections out of Iceland are limited, so once you experience a delay in your travels, you may end up having to jump through all kinds of hoops to get to where you need to go. BUT, I would highly recommend traveling with them. They are a low cost carrier and do not have complimentary drinks or food, but then again when they charge hundreds less for similar flights, can you really claim their competitors are giving you complimentary drinks and food?

Answer 1

I have flown with them from Manchester UK to Iceland. Very nice planes and the food was good. I can't complain about them - I would definitely fly with them again.

Answer 2

The best flight I have ever had in my life. Most courteous airline.

Try their hotels, too, especially the ones outside of Reykjavik.

Answer 3

Have traveled with them twice (Europe <-> US) and only have good experiences with them. Their entertainment system is modern and their chairs are nice. The only fly smallish Boeing 757 airplanes, which are quick to board and disembark. Toilets were very clean throughout the trip.

The only complaint I have is that their business lounge at Boston Logan had an extremely poor selection of sandwiches. Apart from that, the lounge was a nice experience.